Issues Management

Articles for the Issues Management category follow:

How Issues Management can Make a Huge Difference to the Customer
By Raymond Posch, PMP, CPM

Back in 2001, I was a project manager for a hosting company. The project managers primarily managed the projects of moving new customers with large web sites and associated web applications into a dedicated hosting environment. Each project involved architecting the hosted solution, acquiring and installing the hardware and software, migrating the customer's web sites, applications, and content, and bringing them to full production operation. The projects usually involved a large number of people, both on our side and on the customer's side.

In December of that year, I was asked to support a large existing customer who was already fully moved in, so it was actually more of an account management role. But I think the story and lesson is totally applicable to project management.

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